Allstores Clothing - Terms & Conditions
Ownership
All goods remain the property of Allstores Clothing until paid for in full. If you wish to remove/change Items on your order that have already been paid for these for will incur a 25% plus VAT restocking and administration fee.
Obligation
Goods are supplied under strict condition that all chain store labels and markings are removed before resale, this is the sole responsibility of the purchaser of goods whose name or company name is printed on the sales invoice.
Tags & Labels
As we are a clearance dealer, garments may be supplied with cut or marked labels or labels removed to comply with UK law requirements.
Ordering from All Stores Clothing for the first time
If you are ordering from us for the first time, we may need to conduct checks to confirm your identity as a fraud preventative measure. All unsecure payments from first time buyers will be scrutinised for legitimacy. Your payment will be unsecure if...
• You pay by credit or debit card and your payment either fails the 3D Secure checks or you are not enrolled for 3D Secure (in cases such as this we can only ship your order to the address to which the card used is registered)
• You pay by PayPal and are outside of the UK, or if your PayPal address is UNCONFIRMED (please note, we can only ship your order to the address provided by PayPal at the time of placing your order)
You will be required to send proof of your name and address which should be either photographed or scanned, and then emailed to sales@allstoresclothing.com. Please note that we do not accept photocopies or faxed documents. We accept the following as proof of your identity...
• Driving licence which shows the same name and address as the order
• Passport which shows the same name as the order
• A recent gas/electricity/telephone bill which shows the same name and address as the order
• A recent bank or credit card statement which shows the same name and address as the order
Delivery
Whilst we aim to despatch orders within 24 hours, please be aware that this is not always possible during busier periods. However, you should receive your order within 3-5 working days if you are in the UK. Please be aware that this does not include weekends, bank holidays and Christmas also orders placed overnight will not start the process until the next working day.
Shipping Charges
Shipping is charged per box on our website. We can usually fit around 100 lightweight adults garments in a box. If you are ordering heavy or bulky items such as sweaters or jackets/coats for example, this quantity will reduce, if you are ordering children’s garments this quantity will probably increase. Our website should automatically calculate the correct number of boxes required to ship your order and charge accordingly. On the rare occasion shipping has been under calculated, we may need to contact you for an additional payment to cover the shipping.
European Shipping
European shipping. We ship to mainland Europe and Ireland the cost varies from country to country. For shipping costs see delivery page. If your destination is not listed, then we do not ship there, however you are very welcome to arrange your own shipping, please mention this in the customer notes section during the checkout process.
Tax For Shipping Outside of the EU
TAX will be charged at the UK rate of 20%. Once we receive proof that the goods have been delivered to your final destination outside of the EU, we can credit any TAX you have been charged and refund this amount back to you. Please be aware that TAX will not be removed until we receive these documents.
Payment
We accept payment via Credit/Debit Card, Paypal and Bank Transfers. Goods are not picked until payment has been received in full at this end. It is important that your payment reaches us swiftly to ensure you receive all the items on your order. Please be aware that we may need to conduct further checks to confirm your identity as a fraud preventative measure - for more information on this, please see the section above titled Ordering from us for the first time.
Important Information regarding Sizes and Colour Variations we Supply
Sizes and colours displayed on our website are a guideline only. You may not always get a perfect size ratio or colour spread. We are a CLEARANCE WHOLESALER, we buy clearance garments which are not always supplied in perfect ratios or colour breakdowns. We do however try and give a good variety of sizes and colours. Because we are a CLEARANCE WHOLESALER, we are able to give you very low prices, prices you would not get if you were to purchase from a wholesaler that buys and sells perfect size and colour ratios.
Mixed Parcels
No returns are accepted on mixed parcels, these are sold as a job lot, if unsure prior to purchase we suggest you pick from our individual stock range.
Claims for Damages or Shortages
Claims for damages or shortages must be informed to us in writing within 2 working days of you receiving the goods - Your claim will not be recognised if you fail to inform us after this time. We do not deal with situations of this nature over the telephone as these are the kind of things that are handled during quieter periods when the workload is not as heavy. We will accept notification via email to sales@allstoresclothing.com. Please ensure you include your order number and product codes as this is important and saves time and any confusion during our investigations in to matters. Credit notes will be issued for, damages or shortages. Please note CREDIT NOTES ARE NON-REFUNDABLE but can be used against a future order.
Returns
Are not accepted apart from the rare occasion of faulty goods. Returns must be sent at your own cost unless it is our mistake, damaged or faulty. We must give you authorisation prior to you returning goods otherwise your delivery will be refused. Credit notes will be issued for returned goods, please note CREDIT NOTES ARE NON-REFUNDABLE but can be used against a future order.
In some exceptional circumstances we may authorise you to return your garments if they are not damaged or faulty but please be aware that returns will incur a 25% plus VAT restocking and administration fee. This does not apply to items we sent in error, damages or faults.
Contacting Us
Please telephone us on 01706 769219 this will give you an instant reply to any enquiries. Email enquiries, are usually answered promptly although it could take up to 3 working days for a reply please email sales@allstoresclothing.com
General
We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
If you pay using PayPal we can only ship to the registered PayPal address. If you pay via bank transfer we will ship to any address you provide us with. Credit and Debit card payments can be shipped anywhere you choose provided you card payment passes the 3D Secure security checks, if your card is not enrolled for 3D Secure will only ship to the address the card is registered to.
